Refund policy

MATiAS Orders, Made-to-Order & Returns

Production & Timing
Most all MATiAS garments are made to order, cut and sewn individually in-house. Each piece is crafted specifically for your order.  We do keep stock on certain items but not all.  

Sizing & Fit
If you’re unsure of sizing, we recommend ordering one piece first so you can check the fit before completing the rest of your order. We’re happy to provide guidance on fit — just let us know your measurements and preferred style.

Partial Orders / Pre-Production
If an order includes multiple pieces and only part of the order is produced initially for sizing, the remaining items CAN be canceled or adjusted after the first piece is tried. Refunds for canceled or returned items will be issued promptly.  If you receive your order and change your mind, not a problem either please see our Return Policy below.  It also applies to MADE TO ORDER. 

Return Policy & Exchanges
If for any reason you are not happy with your order, you may return items for a refund or exchange within 30 days of purchase (less shipping charges). Returned items must be unworn, unwashed, and in original condition with all tags attached. We cannot accept items that have been washed, altered, damaged, or hemmed. Returns are processed within 3 business days of receiving the merchandise, and refunds are issued to the original payment method (less shipping charges). Any sale or marked-down items are final sale, and price adjustments on previous orders are not available.

Exchanges are handled from the original order, we will handle and cover the charges of the the Return Shipping as well as the Re-Shipping of the exchange.  

Because each piece is made to order, please consider your order carefully — returns for fit are allowed, but repeated ordering of multiple items with the intent to “try them all on” is discouraged.

Why This Matters
We make every piece with care, one at a time. Following this process ensures everyone gets the best fit and quality without overproducing garments that may never be worn.